Terms of service

Quotes and prices

Prices shown on the price list are guide prices. We confirm a firm price by email once we know the formats, the quantity and the approximate running time. Mixed collections are usually cheaper per tape than the list price.

If we open a job and find something that changes the price - a damaged tape, a format that needs different equipment, far more footage than expected - we tell you before we carry on. We never do extra chargeable work without asking first.

Payment

Payment is due once the work is finished. We email you a payment request with the total, and your tapes and your DVDs or hard drive are posted back once payment has been received.

Minimum order values apply to some services and are shown on the relevant page.

Turnaround

Typical turnaround is 7-10 working days from the day your tapes arrive with us. Large collections, repairs and busy periods such as Christmas can take longer, and we will tell you if that applies to your job.

Turnaround times are estimates given in good faith, not guarantees.

Sending and returning your items

We recommend an insured, tracked postal service such as Royal Mail Special Delivery for anything irreplaceable. We accept orders from anywhere in the UK, and you can also arrange to drop your tapes off at our London W1 office. We can accept orders from the Republic of Ireland and elsewhere in Europe by prior arrangement - please contact us first so we can confirm postage and return arrangements. Full address details are provided once your booking has been confirmed.

We email you as soon as your tapes arrive so you know they are safe. Originals are always returned with your copies unless you have asked us in writing to dispose of them.

Your items are in transit at your own risk while with a carrier. Please insure them for what they are worth to you.

What we can and cannot recover

Tapes and film degrade. Mould, snapped tape, stretched tape, crumbling splices and 'sticky shed' can all be worked on, but no transfer can add back detail that was never recorded or has already been lost.

We always aim for the best result the source allows. Where a tape is beyond recovery we tell you and do not charge you for the transfer of that tape.

Liability

We take great care with irreplaceable material and everything is handled in-house in London. Nothing is outsourced.

In the unlikely event of loss or damage while your items are with us, our liability is limited to the value of the transfer work for the affected items. Because original recordings cannot be valued or replaced, we cannot accept liability for the sentimental or commercial value of the footage itself.

Copyright

By sending us material you confirm you own it or have permission to have it copied. Home movies, family recordings and material you own the rights to are fine.

Retention and disposal

We only keep any recordings on our server for 28 days. After that period they are permanently deleted.

If any tapes are left with us, we will dispose of them after 3 months unless you have arranged to collect them.

Your privacy

Your footage is private and is never published, shared or used as an example without your permission. Full detail is in our privacy policy.